Go Public TD Bank customer lost $480 after e-transfer cancelled - despite having autodeposit The vendor lives more than six hours away, in an Indigenous community north of Parry Sound, and could not make the trip anytime soon, said Hancharyk. TD Bank told Hancharyk if she wanted her accounts unfrozen, the vendor, who also banks with TD, would have to come in to one of the bank's branches in Toronto to prove their identity, she said. The $50 was the fee from a vendor to rent a booth at the Indigenous crafts market that Hancharyk and colleagues are planning for the fall, to be held at the Cecil Community Centre on Sept. "They were saying the e-transfer I had received was marked as fraudulent," she said. "I was really embarrassed." Vendor told to travel from remote community: woman ![]() ![]() The next morning on July 17, when Hancharyk tried to pay for a coffee, her card was declined, and she received a notification that both her chequing and savings accounts were suspended, she said. On July 16, another small business owner sent her a $50 e-transfer to her personal account. Hancharyk is a small business owner selling earrings that reflect her Indigenous heritage, and says she is regularly paid by e-transfer. "But TD refused to tell me why they can't fix it." "I was crying on the phone with them," Hancharyk said. Now, left with no answers, she's worried it could happen again. Siera Hancharyk told CBC Toronto what she sees as the bank's lack of transparency is concerning, saying it would not explain why the transfer was flagged, was slow to resolve the issue and was inflexible on how the issue could be resolved. Tip: You can adjust the frequency of being prompted for a one-time security code under Login Option security setting.A Toronto woman says TD Bank locked her out of her accounts for over a week after it said an e-transfer she received from a small business could be fraudulent. If you do not have access to a previously verified phone number, please contact EasyLine Telephone banking at 1-86 1-86. ![]() Important: To update or add additional phone numbers in your security settings, you're required to have access to one of the phone numbers you've previously verified to receive a one-time security code. You can view and update your phone numbers, email for security alerts, and login options in security settings within EasyWeb, WebBroker, and the TD app. Planning to travel? See our Travel FAQ for tips on how to prepare for your trip. The phone number(s) on your security profile should be managed and kept up-to-date in the event you need to receive a one-time security code through a text or phone call. You can use it to generate a security verification code without the need for texts or phone calls. The TD Authenticate app also provides an alternative extra layer of security to protect your accounts when logging into EasyWeb or WebBroker. You can add up to 5 phone numbers (including international phone numbers) to receive your unique security codes, so you can access your accounts no matter where you are. You can also use a landline and receive your code by voice message. ![]() No, you don't need a mobile phone to receive one-time security codes.
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